#passenger complaints
Related Stories (2)
We spent thousands on a Tui river cruise but ended up on coach trips
Passengers have described their anger after their itineraries changed to involve hours spent on coach trips instead.
October 7, 2026Stifling heat and broken toilets: TUI River Cruise passengers tell of their holiday hell
Holidaymakers tell the BBC they paid for luxury breaks but faulty air conditioning left them in sweltering heat.
August 20, 2026Related Pages (2)
We spent thousands on a Tui river cruise but ended up on coach trips
Richard Pearson says he barely got to experience any river cruising on his holiday, but spent hours on coaches Passengers who paid thousands of pounds for European river cruises with Tui have describ
bbc.co.uk•October 8, 2026
Stifling heat and broken toilets: TUI River Cruise passengers tell of their holiday hell
Andy Peach and his wife spent nearly £4,000 for their cruise with TUI Dozens of people have accused TUI River Cruises of operating vessels with faulty facilities including persistently broken air con
bbc.co.uk•August 21, 2026